Privacy Policy

Last updated: [insert date]. Please review the bracketed items before launch.

Introduction

This Privacy Policy explains how CloudLift ("we", "us", "our") collects, uses, and shares your personal information when you visit or make a purchase from silentwake.co.uk. CloudLift is operated by [legal entity name], registered in [country/state]. If you have any questions, contact us via our Contact page.

Information we collect

Information you give us: when you place an order or contact us, we collect your name, email address, shipping and billing address, phone number, and order details. Payment card details are handled directly by our payment processors — we never see or store your full card number.

Information collected automatically: when you browse the site, we collect device and usage data such as your IP address, browser type, pages viewed, and how you interact with the site, using cookies and similar technologies.

How we use your information

  • To process and deliver your orders, and send order and shipping confirmations;
  • To provide customer support and respond to your questions;
  • To screen orders for fraud and protect the security of our store;
  • To improve our website, products, and marketing;
  • To send you marketing emails or texts, where you've opted in (you can unsubscribe any time).

How we share your information

We share personal information only with the service providers that help us run the business, including:

  • Shopify, our e-commerce platform — see Shopify's Privacy Policy;
  • Payment processors (such as Shopify Payments, Shop Pay, PayPal, Apple Pay, Google Pay) to take payment securely;
  • Shipping and fulfillment partners to pick, pack, and deliver your order;
  • Analytics and advertising partners such as Google, Meta (Facebook/Instagram), and TikTok, for measurement and advertising.

We may also disclose information where required by law, to enforce our policies, or to protect our rights and the safety of others. We do not sell your personal information for money.

Your privacy rights — U.S. residents

Depending on your state (including California under the CCPA/CPRA), you may have the right to know what personal information we collect, to access or delete it, to correct inaccuracies, and to opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising (such as Meta and TikTok retargeting). We will not discriminate against you for exercising these rights. To make a request, contact us via our Contact page; we respond within the timeframe required by law.

Your privacy rights — UK & EU residents

If you're in the UK or EU, you have rights under UK GDPR and EU GDPR to access, correct, delete, restrict, or object to our processing of your data, and to receive a portable copy. To exercise these rights, contact us via our Contact page.

Cookies

We use cookies for site functionality, analytics, and advertising. You can control or disable cookies in your browser settings, though some features may not work properly without them.

Data retention

We keep order information for as long as needed to fulfill your order and to meet legal, tax, and accounting requirements, unless you ask us to delete it sooner.

Children

Our site and products are not directed at children under 16, and we don't knowingly collect their information.

Changes

We may update this policy from time to time. The current version will always appear on this page.

Contact

For any privacy question or request, reach us via our Contact page or at [support@silentwake.co.uk].